Privacy Policy
This policy explains what Grey Eagle Casino collects when you register, deposit, or browse the site, and what we do with that information afterward. Read it before you sign up. If a term here conflicts with a promotion page, this policy takes priority for anything data-related.
What We Collect
Registration asks for your name, date of birth, email, phone number, and country of residence. Once you deposit or request a payout, we add identity documents, proof of address, and payment details to that file. This is standard KYC practice, not something unique to us, and it’s the same check most licensed operators run before releasing a withdrawal.
We also log technical data automatically: IP address, device type, browser, session length, and pages viewed. None of this requires action from you. It happens in the background so we can keep the account secure and fix problems when something breaks.
Why We Collect It
Identity checks confirm you’re old enough to gamble and that the payment method belongs to you, which protects both your account and our licence. Technical logs help us catch fraud attempts, resolve support tickets, and keep the site stable during busy periods. Marketing data, where you’ve opted in, lets us send offers that match what you actually play instead of a generic blast to every address on file.
Cookies
The site uses session cookies to keep you logged in while you play and analytics cookies to see which pages get used and which don’t. A smaller set of marketing cookies tracks whether an ad or affiliate link led to a signup. You can block or delete cookies through your browser settings, though doing so may log you out mid-session or reset saved preferences.
How Your Data Is Protected
Account data sits behind 256-bit SSL encryption, and two-factor authentication adds a second check at grey eagle casino login for anyone trying to access your balance or personal details. Payment information is handled through providers with their own security certification; we don’t store full card numbers on our servers. Staff access to player files is limited to the teams that need it for support, compliance, or payout review.
Sharing Your Data
We share data with payment processors to complete deposits and withdrawals, with identity verification vendors during KYC review, and with regulators where the law requires it. If you use our self-exclusion or limit-setting tools, that record may also be passed to outside support bodies such as GamCare or Gambling Therapy, but only where you’ve asked for that help or where it’s part of a shared self-exclusion scheme. We don’t sell player data to advertisers.
Data Retention
Account and transaction records are kept for the period our licence and anti-money-laundering obligations require, typically several years after account closure. Marketing data is deleted once you unsubscribe or opt out. If you close your account, most personal identifiers get anonymized once the retention period ends, though transaction totals may remain in aggregated, non-identifying reports.
Your Rights
- Request a copy of the personal data we hold on you
- Ask us to correct inaccurate details on file
- Request deletion of your data once retention obligations are met
- Withdraw marketing consent at any time
- Ask how a specific piece of data is being used
Send any of these requests through live chat or email support, and include enough detail for us to locate your account without asking you to resend documents you’ve already submitted.
Children’s Privacy
This site is restricted to players who meet the legal gambling age in their jurisdiction. We don’t knowingly collect data from anyone under that age, and any account found to belong to a minor gets closed with funds handled according to our terms.
Changes to This Policy
We update this page when our data practices change or when regulation requires it. Material changes get flagged on the site; smaller wording edits may not. Check the date at the top of this page if you want to confirm you’re reading the current version.
For how deposit and loss limits use your account data, see our responsible gaming page. For the full rules governing your account, deposits, and bonus eligibility, see our terms and conditions.
Contact
Questions about this policy, a data request, or anything you’re unsure about? Reach our team through 24/7 live chat or email support, both listed on the contact page.