Terms and Conditions

These terms govern every account at Grey Eagle Casino. Creating an account means you’ve read them and accepted them, so it’s worth a proper look before your first deposit rather than after a dispute over a withdrawal.

Eligibility

You must be at least 18 years old, or the legal gambling age in your province if higher, to register. One account per person, per household, per IP address. If we find duplicate accounts, we’re allowed to close both and hold any balance pending review. Residents of jurisdictions where online gambling is restricted can’t use the site, and it’s on you to check your local rules before signing up.

Account Registration and Verification

Registration details need to match the identity documents you submit later. A mismatched name or date of birth is the most common reason a withdrawal gets delayed, so double-check the form before you submit it. We run identity verification before releasing payouts, and we can ask for extra documents at any point if something on the account looks unusual.

Deposits and Withdrawals

Minimum deposit sits at $20 CAD, with limits varying slightly by payment method. Withdrawals start from $30 CAD, and deposited funds need to clear a 1x wager before they’re eligible for payout. Payout limits apply at $8,000 CAD per week and $32,000 CAD per month; larger balances get paid in instalments across that schedule. We don’t charge our own fees on deposits or withdrawals, though your bank or payment provider might apply its own.

Bonus Terms

Every bonus, from the welcome package to reload offers and free spins, has its own wagering requirement, validity window, and eligible-game list. Slots typically count fully toward wagering, table games and live dealer titles usually count at a reduced rate, and some games are excluded outright. Claiming a bonus without meeting its rules, or trying to claim one twice through separate accounts, gives us grounds to void winnings tied to it. Full offer terms, including current wager percentages by game, sit on our grey eagle casino bonus page.

Fair Play and Account Security

Games run on certified RNG systems, and results aren’t something either side can influence once a round starts. You’re responsible for keeping your login details private; we’re not liable for losses from a shared password or an unlocked device. If we detect bonus abuse, matched betting between linked accounts, or any pattern that looks like it’s gaming the system rather than playing it, we can suspend the account while we investigate.

Self-Exclusion and Account Closure

You can close your account, set deposit and loss limits, or self-exclude for a fixed term or indefinitely, at any point. Once self-exclusion is active, it can’t be reversed early just because you change your mind a few days in — the term runs its course. Full detail on how these tools work, including cooling-off periods and outside support contacts, is on our responsible gaming page.

Errors and Voided Transactions

If a technical fault produces an incorrect balance, an impossible payout, or a game malfunction, we reserve the right to void the affected round and correct the balance. This applies whether the error favoured you or the house. Screenshots of an obviously broken result help resolve a dispute faster than a support ticket with no evidence attached.

Liability

Gambling carries financial risk, and nothing on this site guarantees a return. We’re not liable for losses caused by internet outages, third-party payment delays, or decisions you made about your own betting limits. Where the law allows us to limit liability for service interruptions or software issues, these terms limit it accordingly.

Changes to These Terms

We update these terms when regulation changes or when a rule needs clarifying. Continuing to use the account after an update means you’ve accepted the new version. Material changes, particularly to bonus or withdrawal terms, get flagged on the site rather than buried in a silent edit.

For details on what account data we collect and how it’s used, see our privacy policy.

Contact

Questions about a specific clause, a bonus dispute, or an account issue go through 24/7 live chat or email support.